Warranty/Return Policy

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Exclusions

There is no warranty or return policies for the following items:

• Diagnostic work
• Consults
• Travel fees
• Shipping fees*

Limited Warranties

• 4 day defective exchange from the date of product was delivered to customer(s)
• 6 month warranty/RMA service for hardware issues

For replacement of nonfunctioning hardware, Tech Tower will assist with the RMA process with the manufacturer. Tech Tower will cover the price of shipping and labor to replace the hardware. Instructions will be provided on how to safely package the unit(s) will be provided. Failure to do so can lead to damage to the unit(s) that will not be covered during repairs.

Warranty Conditions

• This warranty only covers normal use of the product(s).
• Tech Tower is not liable under this warranty if any damage or defect results from the following:
  • Abuse, misuse, neglect, improper shipping, and improper installation
  • Disasters of the following: Flood, lighting, fire, improper electrical voltage/current, housing of units.
  • Service or aftermarket modification outside of Tech Tower,

Warranty Exclusions

• Software related issues that were not installed or configured by Tech Tower.
• Issues caused by user error.
• Alterations made to the unit(s) made by the customer or 3rd party, to include but not limited to the following:
  • Replacing components
  • Overclocking
  • BIOS Updating
  • Software installation
  • Undervolting
• Data loss or recovery
• External accessories

Tech Tower is not liable for any cost, loss, inconvenience or damage that may result from the use or inability to use the product(s). The warranty and remedies set forth are exclusive and in lieu of all others, written or oral, expressed or implied. No agent, reseller, or employee is authorized to make any modification, addition or extension to this warranty.

Refined Policy

• It is the customer’s responsibility to understand the limitations and performance expectations of the product(s)’ and Tech Tower has no responsibility if the performance does not meet the customer’s expectations.
• If a customer files a refund for an incorrect or accidental item, they will be refunded the final purchase amount minus any transaction fees during the original payment.
• A refund may only be granted if the product(s) arrives to the customer non functioning.

We retain the right to update our Warranty/Return policies at any time. Previous policies will be below in file format, and will only apply if purchased during that time.